{"id":10712,"date":"2024-09-30T18:49:16","date_gmt":"2024-09-30T23:49:16","guid":{"rendered":"https:\/\/villaluamazonecolodge.com\/?page_id=10712"},"modified":"2024-09-30T19:14:32","modified_gmt":"2024-10-01T00:14:32","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/villaluamazonecolodge.com\/en\/libro-de-reclamaciones\/","title":{"rendered":"Complaints Book"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10712\" class=\"elementor elementor-10712\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cdde4b e-flex e-con-boxed e-con e-parent\" data-id=\"3cdde4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed30414 elementor-widget elementor-widget-text-editor\" data-id=\"ed30414\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>In accordance with the Consumer Protection and Defense Code (Law 29571), this company provides a Complaints Book at your disposal.<\/strong><\/p><p>By submitting this information, the client accepts and acknowledges the conditions for addressing their complaint, which include: In order to process your complaint, it is necessary to provide all the required information as indicated in this form, including your updated contact details. If the information provided is insufficient for the analysis and evaluation of your complaint, it will be declared inadmissible. The response period for complaints is 15 calendar days, which may be extended depending on the complexity of the issue, with prior notice via the communication channel you select for receiving the response. Filing a complaint does not prevent you from seeking other dispute resolution methods nor is it a prerequisite for filing a report with INDECOPI.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b917866 e-flex e-con-boxed e-con e-parent\" data-id=\"b917866\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d2be26 elementor-widget elementor-widget-shortcode\" data-id=\"9d2be26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-10721 forminator-design--default  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-10721\" data-uid=\"69dcc254ba52c\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-10721\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-10721 forminator-design--default  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"10721\"\n\t\t\t\t data-color-option=\"default\" data-design=\"default\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"69dcc254ba52c\" action=\"\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"section-1\" class=\"forminator-field-section forminator-col forminator-col-12\"><div class=\"forminator-field\"><h2 class=\"forminator-title\">CONSUMER COMPLAINANT IDENTIFICATION<\/h2><hr class=\"forminator-border\" style=\"border: 1px solid #17a8e3;\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-12\"><div class=\"forminator-row forminator-no-margin\" data-multiple=\"true\"><div class=\"forminator-col forminator-col-md-6\"><div class=\"forminator-field\"><label for=\"forminator-field-first-name-1_69dcc254ba52c\" id=\"forminator-field-first-name-1_69dcc254ba52c-label\" class=\"forminator-label\">First Name(s) <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1-first-name\" placeholder=\"\" id=\"forminator-field-first-name-1_69dcc254ba52c\" class=\"forminator-input\" aria-required=\"true\" data-multi=\"1\" autocomplete=\"given-name\" value=\"\" \/><\/div><\/div><div class=\"forminator-col forminator-col-md-6\"><div class=\"forminator-field\"><label for=\"forminator-field-last-name-1_69dcc254ba52c\" id=\"forminator-field-last-name-1_69dcc254ba52c-label\" class=\"forminator-label\">Last Name(s) <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1-last-name\" placeholder=\"\" id=\"forminator-field-last-name-1_69dcc254ba52c\" class=\"forminator-input\" aria-required=\"true\" data-multi=\"1\" autocomplete=\"family-name\" value=\"\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-6\"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_69dcc254ba52c\" id=\"forminator-field-email-1_69dcc254ba52c-label\" class=\"forminator-label\">Email <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"\" id=\"forminator-field-email-1_69dcc254ba52c\" class=\"forminator-input forminator-email--field\" data-required=\"1\" aria-required=\"true\" autocomplete=\"email\" \/><\/div><\/div><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-6\"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_69dcc254ba52c\" id=\"forminator-field-phone-1_69dcc254ba52c-label\" class=\"forminator-label\">Phone Number <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"\" id=\"forminator-field-phone-1_69dcc254ba52c\" class=\"forminator-input forminator-field--phone\" data-required=\"1\" aria-required=\"true\" autocomplete=\"off\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"radio-2\" class=\"forminator-field-radio forminator-col forminator-col-6\"><div role=\"radiogroup\" class=\"forminator-field\" aria-labelledby=\"forminator-radiogroup-radio-2-69dcc254ba52c-label\"><span id=\"forminator-radiogroup-radio-2-69dcc254ba52c-label\" class=\"forminator-label\">Type of Document <span class=\"forminator-required\">*<\/span><\/span><label id=\"forminator-field-radio-2-label-1\" for=\"forminator-field-radio-2-1-69dcc254ba52c\" class=\"forminator-radio forminator-radio-inline\" title=\"DNI\"><input type=\"radio\" name=\"radio-2\" value=\"dni\" id=\"forminator-field-radio-2-1-69dcc254ba52c\" aria-labelledby=\"forminator-field-radio-2-label-1\" data-calculation=\"0\" checked=\"checked\" \/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">DNI<\/span><\/label><label id=\"forminator-field-radio-2-label-2\" for=\"forminator-field-radio-2-2-69dcc254ba52c\" class=\"forminator-radio forminator-radio-inline\" title=\"RUC\"><input type=\"radio\" name=\"radio-2\" value=\"ruc\" id=\"forminator-field-radio-2-2-69dcc254ba52c\" aria-labelledby=\"forminator-field-radio-2-label-2\" data-calculation=\"0\"  \/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">RUC<\/span><\/label><\/div><\/div><div id=\"text-1\" class=\"forminator-field-text forminator-col forminator-col-6\"><div class=\"forminator-field\"><label for=\"forminator-field-text-1_69dcc254ba52c\" id=\"forminator-field-text-1_69dcc254ba52c-label\" class=\"forminator-label\">ID Number<\/label><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"\" id=\"forminator-field-text-1_69dcc254ba52c\" class=\"forminator-input forminator-name--field\" data-required=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"section-4\" class=\"forminator-field-section forminator-col forminator-col-12\"><div class=\"forminator-field\"><h2 class=\"forminator-title\">IDENTIFICATION OF THE CONTRACTED GOOD OR SERVICE<\/h2><hr class=\"forminator-border\" style=\"border: 1px solid #17a8e3;\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"radio-1\" class=\"forminator-field-radio forminator-col forminator-col-6\"><div role=\"radiogroup\" class=\"forminator-field\" aria-labelledby=\"forminator-radiogroup-radio-1-69dcc254ba52c-label\"><span id=\"forminator-radiogroup-radio-1-69dcc254ba52c-label\" class=\"forminator-label\">Select <span class=\"forminator-required\">*<\/span><\/span><label id=\"forminator-field-radio-1-label-1\" for=\"forminator-field-radio-1-1-69dcc254ba52c\" class=\"forminator-radio forminator-radio-inline\" title=\"Product\"><input type=\"radio\" name=\"radio-1\" value=\"producto\" id=\"forminator-field-radio-1-1-69dcc254ba52c\" aria-labelledby=\"forminator-field-radio-1-label-1\" data-calculation=\"0\" checked=\"checked\" \/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Product<\/span><\/label><label id=\"forminator-field-radio-1-label-2\" for=\"forminator-field-radio-1-2-69dcc254ba52c\" class=\"forminator-radio forminator-radio-inline\" title=\"Service\"><input type=\"radio\" name=\"radio-1\" value=\"servicio\" id=\"forminator-field-radio-1-2-69dcc254ba52c\" aria-labelledby=\"forminator-field-radio-1-label-2\" data-calculation=\"0\"  \/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Service<\/span><\/label><\/div><\/div><div id=\"currency-1\" class=\"forminator-field-currency forminator-col forminator-col-6\"><div class=\"forminator-field\"><label for=\"forminator-field-currency-1_69dcc254ba52c\" id=\"forminator-field-currency-1_69dcc254ba52c-label\" class=\"forminator-label\">Claimed Amount<\/label><div class=\"forminator-input-with-suffix\"><input name=\"currency-1\" value=\"\" placeholder=\"S\/.\" id=\"forminator-field-currency-1_69dcc254ba52c\" class=\"forminator-input forminator-currency\" data-required=\"\" aria-required=\"\" data-decimals=\"2\" data-inputmask=\"&#039;groupSeparator&#039;: &#039;&#039;, &#039;radixPoint&#039;: &#039;.&#039;, &#039;digits&#039;: &#039;2&#039;\" type=\"number\" step=\"any\" \/><span class=\"forminator-suffix\">PEN<\/span><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_69dcc254ba52c\" id=\"forminator-field-textarea-1_69dcc254ba52c-label\" class=\"forminator-label\">Description<\/label><textarea name=\"textarea-1\" placeholder=\"\" id=\"forminator-field-textarea-1_69dcc254ba52c\" class=\"forminator-textarea\" rows=\"6\" style=\"min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"section-3\" class=\"forminator-field-section forminator-col forminator-col-12\"><div class=\"forminator-field\"><h2 class=\"forminator-title\">DETAILS OF THE COMPLAINT AND CONSUMER REQUEST<\/h2><hr class=\"forminator-border\" style=\"border: 1px solid #17a8e3;\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"radio-3\" class=\"forminator-field-radio forminator-col forminator-col-12\"><div role=\"radiogroup\" class=\"forminator-field\" aria-labelledby=\"forminator-radiogroup-radio-3-69dcc254ba52c-label\"><span id=\"forminator-radiogroup-radio-3-69dcc254ba52c-label\" class=\"forminator-label\">Select <span class=\"forminator-required\">*<\/span><\/span><label id=\"forminator-field-radio-3-label-1\" for=\"forminator-field-radio-3-1-69dcc254ba52c\" class=\"forminator-radio forminator-radio-inline\" title=\"Complaint\"><input type=\"radio\" name=\"radio-3\" value=\"reclamo\" id=\"forminator-field-radio-3-1-69dcc254ba52c\" aria-labelledby=\"forminator-field-radio-3-label-1\" data-calculation=\"0\" checked=\"checked\" \/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Complaint<\/span><\/label><label id=\"forminator-field-radio-3-label-2\" for=\"forminator-field-radio-3-2-69dcc254ba52c\" class=\"forminator-radio forminator-radio-inline\" title=\"Grievance\"><input type=\"radio\" name=\"radio-3\" value=\"queja\" id=\"forminator-field-radio-3-2-69dcc254ba52c\" aria-labelledby=\"forminator-field-radio-3-label-2\" data-calculation=\"0\"  \/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Grievance<\/span><\/label><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-2\" class=\"forminator-field-textarea forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-2_69dcc254ba52c\" id=\"forminator-field-textarea-2_69dcc254ba52c-label\" class=\"forminator-label\">Details<\/label><textarea name=\"textarea-2\" placeholder=\"\" id=\"forminator-field-textarea-2_69dcc254ba52c\" class=\"forminator-textarea\" rows=\"6\" style=\"min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-3\" class=\"forminator-field-textarea forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-3_69dcc254ba52c\" id=\"forminator-field-textarea-3_69dcc254ba52c-label\" class=\"forminator-label\">Request<\/label><textarea name=\"textarea-3\" placeholder=\"\" id=\"forminator-field-textarea-3_69dcc254ba52c\" class=\"forminator-textarea\" rows=\"6\" style=\"min-height:140px;\" ><\/textarea><\/div><\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\">Send Message<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"581bbb1d73\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/10712\" \/><input type=\"hidden\" name=\"form_id\" value=\"10721\"><input type=\"hidden\" name=\"page_id\" value=\"10712\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/villaluamazonecolodge.com\/en\/libro-de-reclamaciones\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor (Ley 29571) esta empresa cuenta con un&#8230; <span class=\"knsl-el-more\"><a href=\"https:\/\/villaluamazonecolodge.com\/en\/libro-de-reclamaciones\/\" class=\"knsl-btn\">Read more<span class=\"screen-reader-text\">Read more&nbsp;Libro de Reclamaciones<\/span><\/a><\/span><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10712","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/villaluamazonecolodge.com\/en\/wp-json\/wp\/v2\/pages\/10712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/villaluamazonecolodge.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/villaluamazonecolodge.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/villaluamazonecolodge.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/villaluamazonecolodge.com\/en\/wp-json\/wp\/v2\/comments?post=10712"}],"version-history":[{"count":7,"href":"https:\/\/villaluamazonecolodge.com\/en\/wp-json\/wp\/v2\/pages\/10712\/revisions"}],"predecessor-version":[{"id":10724,"href":"https:\/\/villaluamazonecolodge.com\/en\/wp-json\/wp\/v2\/pages\/10712\/revisions\/10724"}],"wp:attachment":[{"href":"https:\/\/villaluamazonecolodge.com\/en\/wp-json\/wp\/v2\/media?parent=10712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}