Complaints Book

In accordance with the Consumer Protection and Defense Code (Law 29571), this company provides a Complaints Book at your disposal.

By submitting this information, the client accepts and acknowledges the conditions for addressing their complaint, which include: In order to process your complaint, it is necessary to provide all the required information as indicated in this form, including your updated contact details. If the information provided is insufficient for the analysis and evaluation of your complaint, it will be declared inadmissible. The response period for complaints is 15 calendar days, which may be extended depending on the complexity of the issue, with prior notice via the communication channel you select for receiving the response. Filing a complaint does not prevent you from seeking other dispute resolution methods nor is it a prerequisite for filing a report with INDECOPI.